Why Property Management Software Isn’t Worth The Cost

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A while back, I found myself knee-deep in the labyrinth of managing rental properties. Navigating this was like balancing on a unicycle, blindfolded, all while trying to keep flaming torches in the air. That’s when I learned about property management software. 

But is property management software worth the cost? That’s what this blog will explore. We’ll show you why using a property management company can save you the headaches and nightmares of overpriced property management software.

The Good Side of Property Management Software

For millennials, Foreign Service Officers, investors in residential rental properties, and accidental landlords navigating the complexities of property management, using technology through property management software can be a game-changer. The integration of cutting-edge property management software offers an array of benefits that streamline operations, enhance tenant relations, and maximize investment returns.

Efficiency at Its Best

Effective property management software reduces manual workloads significantly. This means more time can be devoted to strategic decisions rather than getting bogged down by routine administrative tasks.

Tenant Satisfaction Skyrockets

A happy tenant is a staying tenant. Modern tenants expect digital solutions for their needs; they prefer paying rent online or reporting issues through an app over traditional methods. By adopting property management software platforms that offer these functionalities, landlords are likely to see higher retention rates due to improved tenant satisfaction levels.

Data-Driven Decisions Made Simple

Gone are the days when making informed decisions required sifting through piles of paperwork or spreadsheets. Today’s sophisticated property management systems provide real-time data analytics on financial performance indicators like cash flow analysis and return on investment (ROI). These insights empower owners with actionable intelligence for optimizing their portfolio strategy.

  • Rent Collection Efficiency: Automate reminders and collections seamlessly.
  • Maintenance Coordination: Streamline repair requests ensuring timely responses.
  • Tenant Communication: Enhance interactions via built-in messaging features.
  • Financial Reporting: Access comprehensive reports for insightful decision-making.

The Bad Side About Property Management Software

While property management software has revolutionized the way landlords, investors, and real estate professionals handle their operations in Washington D.C. and beyond, it’s not without its drawbacks. Understanding these pitfalls can help users like millennials, Foreign Service Officers with the State Department, investors who purchase residential rental properties, and accidental landlords navigate potential challenges more effectively.

Lack of Personal Touch

In an era where technology reigns supreme, one significant downside to relying solely on property management software is the erosion of personal interactions between landlords or managers and their tenants. The warmth of a handshake or the reassurance from a face-to-face meeting cannot be replicated by digital communication. This gap can sometimes lead to misunderstandings or feelings of detachment among tenants who value personal connection in their leasing experiences.

Overdependence Can Lead to Vulnerabilities

Relying too heavily on software for managing every aspect of your real estate business could expose you to certain risks such as data breaches or system failures. In today’s world where cyber threats are ever-present, understanding cybersecurity measures is crucial for anyone using online platforms for business operations.

One Size Does Not Fit All

Different properties have unique needs that may not be fully addressed by generic property management solutions. Customization options are often limited with off-the-shelf software packages which might force users into adapting their processes instead of finding a solution that adapts to them.This lack is particularly felt by specialized groups such as Foreign Service Officers who require flexibility due to unpredictable schedules and locations or accidental landlords unfamiliar with industry standards needing more guided assistance.

Why Property Managers Are a Better Choice For Landlords

Landlords, investors, and accidental landlords face unique challenges that demand professional expertise. Whether you’re a millennial diving into property investment, a foreign service officer with residential rental properties back home, or an investor expanding your portfolio, understanding why property managers are invaluable can transform your leasing experience.

The Expertise in Local Real Estate Laws and Regulations

Navigating the complex web of local real estate laws and regulations can be daunting for any landlord. Professional property managers bring to the table extensive knowledge about these laws which is crucial in preventing legal issues that could arise from non-compliance. This expertise ensures that all aspects of your rental business are up-to-date with current housing codes and regulations—protecting both you and your tenants.

Efficient Tenant Screening Process

Finding reliable tenants is one of the most critical steps in managing rental properties successfully. Property management companies employ thorough screening processes to ensure potential tenants have a solid financial background, positive rental history, and meet all other criteria essential for maintaining the integrity of your property. This meticulous approach minimizes risks associated with late payments or evictions—saving time and resources in the long run.

Maintenance Management Efficiency

A well-maintained property not only retains its value but also keeps tenants happy—a win-win situation for landlords aiming for long-term success. Property managers have established networks of trusted contractors who can perform repairs promptly at competitive prices. 

These professionals handle everything from emergency fixes to regular maintenance tasks efficiently ensuring minimal disruption to tenant’s lives while keeping costs manageable. Learn more about our property management services here.

Streamlined Rent Collection & Financial Reporting

Rent collection becomes seamless under professional management through systems designed to minimize delays or defaults on payments. Detailed financial reporting provided by property managers offers valuable insights into cash flows making it easier for owners to make informed decisions regarding their investments.

This level of fiscal oversight is particularly beneficial for those living abroad like US diplomats who need assurance their assets are being managed effectively without requiring constant personal attention. 

10 Reasons Why You Should Seriously Consider Using A Property Manager

Property owners often find themselves at a crossroads when deciding between property management services and property management software. Each option has its benefits, but certain advantages of property management services make them a superior choice for many. 

1. Personalized Service and Expertise 

Property management services provide personalized attention and expertise that software cannot. Experienced professionals understand the nuances of the market and can offer tailored advice and strategies to maximize rental income and property value.

2. Tenant Screening and Management

Property managers have the experience and resources to conduct thorough tenant screenings, ensuring reliable tenants. They manage all aspects of tenant relationships, from the initial screening to handling day-to-day complaints and maintenance issues, something software alone can’t do.

3. Local Market Knowledge

Property management teams have in-depth knowledge of the local real estate market, including pricing, trends, and tenant demands. This insight is crucial for setting competitive rental rates and marketing properties effectively. 

4. Maintenance and Repairs

Property management services include regular maintenance and timely repairs, ensuring properties remain in top condition. They have a network of trusted contractors and can often negotiate lower rates for services, something that software can facilitate but not execute on its own.

5. Legal Compliance and Risk Mitigation

Property managers are well-versed in local, state, and federal regulations affecting rental properties. They ensure compliance with these laws, reducing the risk of legal issues and potential fines for property owners. 

6. Effective Marketing and Advertising

Property management services excel in marketing and advertising strategies that attract high-quality tenants. They use professional listings, photography, and understand the best platforms to advertise on, maximizing property exposure. 

7. Financial Management and Rent Collection

Property managers handle all financial aspects of property management, including rent collection, budgeting for maintenance, and financial reporting. This ensures a steady cash flow and detailed financial records for property owners. 

8. Time Savings

Utilizing property management services saves property owners significant time and effort, freeing them from the day-to-day operations of their rental properties. This allows them to focus on other investments or personal endeavors. 

9. Emergency Handling

Property managers are equipped to handle emergencies around the clock, ensuring quick responses to any issues that arise, something that can’t be managed by software alone. 

10. Enhanced Tenant Retention

Through excellent tenant relations and property maintenance, property management services enhance tenant satisfaction, which leads to higher retention rates and reduced vacancy periods. 

So while property management software can be a useful tool for organization and tracking, the comprehensive services offered by property management companies provide invaluable benefits that software alone cannot match. From expert market knowledge and financial management to maintenance and legal compliance, the advantages of employing property management services make them an essential consideration for property owners aiming for maximum profitability and minimized stress.

A Final Word

Property management software offers some unique benefits, particularly in the data-driven side of your business allowing you to make more informed decisions. But the drawbacks, including the costs and impersonal nature of using software, make it more worthwhile to seek using a property management service instead. 

Property management services offer expertise, local market knowledge, and better tenant screening abilities than property management software offers. And the cost is comparable to property management software. Nomadic Real Estate has more than 15 years of exceptional experience managing properties in the Washington D.C., Maryland, and Northern Virginia areas. 

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Enhanced Reporting

Your portal includes a selection of extremely useful reports. Reports are available in the “Reports” section, and are distinct from the financial statements. Unlike financial statements which are static records, Reports are dynamic real-time records that will update with current data every time you view them. 

Scroll down to learn more about Reports:

Navigate to the "Reports" module in your portal:

Owner Portal Reports
  • Keep in mind, these reports are dynamic records. They will refresh to display current information every time you view them. 

Enhanced Rent Roll Report:

Enhanced Rent Roll Report
  • The Enhanced Rent Roll Report will show the rent amount, last payment date, move-in date, lease expiration date, and security deposit amount for each of your tenants. 
  • It will also show a portfolio summary with occupancy percentage, vacancy loss, and more!

Unit Comparison Report:

Unit Comparison Report
  • If you own multiple units (or buildings) with Nomadic, you’ll get access to the Unit Comparison Report. 
  • This report enables you to quickly compare financial performance between your units at a glance without toggling between individual reports. 

Income Statement Month-Over-Month:

Income Statement by Month Report
  • The Income Statement Detail – Monthly Report serves as a month-over-month record of portfolio performance. You’ll see itemized income and expense categories and can track monthly. This report will update with fresh data every time you view it. 

Financial Statements

Financial statements will be published to your portal on a monthly basis. The statements are found in your Documents library, and provide a historical record of all financial performance. The statements serve as a snapshot of financial performance over a given period, and are static documents (unlike Reports, the statements do not update/change in real-time). 

Scroll down for more info about the Financial Statements in your Documents library:

The Documents area contains monthly financial statements:

Owner Portal Documents
  • The statements in the Documents are are static documents. They are posted to the portal once a month to serve as a historical record of financial performance. 

Download a statement to see month and YTD financials:

Owner Portal Property Statement

You'll also find a month-over-month operating statement:

Month over Month Statement

Portal Communication Tool

You can use your owner portal to communicate with our team. Any messages you send through the portal will go straight to your Account Manager. When we reply, you’ll get an email notification and you’ll also see the message in your portal next time you log in. 

Here’s an overview of using the communication platform:

Click "Communications" and navigate to "Conversations":

Commincation Dashboard Screenshot
  • The communications module will contain a record of all messages that you create through the portal. 

Click the "New Message" button and send your message:

Owner Portal New Message Screenshot

Responses will show up in the conversation ticket:

Portal Conversation Response Screenshot
  • You’ll get an email notification whenever you get a response, and you’ll also see the message in your portal next time you log in. 

You can reply in-line using the comment box:

Owner Portal Comment

Each conversation will be logged in its entirety:

Portal Conversation Snapshot

Understanding the Ledger

Your portal includes a ledger with all transactions. The ledger is populated with data in real-time as transactions flow through our accounting software. Much of this information is also available in the Reports area, as well as the Statements in your Documents library, but the ledger is the most comprehensive resource for diving into the details. 

Please scroll through the sections below to get a better understanding of how to interpret the ledger. 

By default, transactions are sorted chronologically:

Owner Ledger Dates
  • The date reflected in the lefthand column is the actual transaction date, not the “bill date”. This is the date the transaction was actually processed. 

If you have multiple properties with Nomadic, you'll see the address for each transaction in the "Location" column:

Ledger Property Column
  • You can filter the ledger to look at just one property, all properties, or specific sets of properties. 
  • If you only have one property with us, you’ll just see the ledger for that property. 

The Description column displays the transaction type:

Owner Ledger Description Column
  • BILL: this is an expense transaction, such as for repair costs or management fees.
  • CHARGE: this is a transaction  billed to the tenant, most typically a rent payment. 
  • NACHA EXPORT: this is a credit we processed to your distribution account. This type of transaction is how you get paid! 

The Amount column shows the dollar value of each transaction:

Owner Ledger Amount Column
  • Positive Amounts: if an amount is positive, it reflects a transaction that is payable to you. Typically, this will be a rent payment that we collected from your tenants. On occasion, a positive number could also signify a journal entry or credit adjustment. 
  • Negative Amounts:  if an amount is negative, this is a transaction that is either payable to Nomadic or is an amount that has already been paid to you. Typically this will be for repair costs or management/leasing fees. Owner draws (net distributions into your checking/savings account) also reflect as negative amounts, since they have already been paid to you. 

The Account Balance column shows a sum of positive/negative transactions at a given point in time:

Owner Ledger Account Balance Column
  • Account Balance should always equal zero after a net distribution has been processed. When the balance is zero, this means that all expenses have been paid and you’ve received the remainder as net operating income, leaving a balance of zero (meaning: no one is due any money, as all funds have been distributed appropriately). 

Navigating the Propertyware Owner Portal

Your portal includes some extremely useful features that help you understand your property’s financial performance at a new level, with real-time transparency into every transaction.

Scroll through the snapshots below for an overview of portal navigation! If you need more help or have specific questions about using the portal, you can reach out to your Account Manager any time for a screen share. 

You can filter all info by date range or property:

PW Portal Filters

View a snapshot of income and expenses on your dashboard:

PW Owner Dashboard View

See every transaction in real-time on your ledger:

Owner Portal Ledger View

Statements and forms will be posted to your documents library:

Owner Portal Document Library

View a suite of real-time financial reports:

Portal Reports View

See a running list of all bills, and drill down for more detail:

Owner Portal Bills View

Under Bill Details, you'll find dates/descriptions/amounts and more:

Portal Bill Details

You can also communicate with your Account Manager through the portal:

Owner Portal Communication Tools

How do net distributions work?

Net distributions keep your accounting clean and simple. Each month we’ll collect rent from the tenants, deduct any repair expenses for the previous month and any management/leasing fees for the current month, and credit the remaining net operating income to your account. 

Net Distribution

You’ll receive a statement via email each time a net distribution is processed, and can view all transaction details in your Propertyware owner portal.