Client Portal Overview 1

We are excited to unveil our new Nomadic Client Portal in 2022!

Our new client portal is the culmination of several years of planning and development and is a massive reinvestment in our client experience.

Client Portal Overview 2

Throughout 2022, we will be releasing a number of features in our new client portal, designed to enhance the client experience with faster communication, better financial reporting, and real-time visibility into every aspect of your property.

Please note the accounting platform changes will be taking effect in January 2022. 

Learn more about the features coming in 2022:

Client Portal Overview 3

Accounting Platform

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Client Portal Overview 4

Maintenance System

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Client Portal Overview 5

Inspection App

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property management questions

Communication Tools

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Client Portal Overview 6

Activity Log and Calendar

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Client Portal Overview 7

Enhanced Reporting

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We're genuinely thrilled to welcome in some amazing changes in 2022. This software overhaul has been a work in progress behind the scenes for the past several years; this project represents a whole new paradigm for Nomadic. We're confident that our new infrastructure will enable us to provide a market-leading level of service for you and your tenants for many years to come, and we're very excited to hear your feedback as we roll out these features over the course of the year.

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A whole new accounting platform:

In order to offer the level of functionality we’re striving to deliver for our clients, we needed to shift to a new accounting platform that is operated by Propertyware. 

We think you are going to love all the features long-term but here are the key notes to start: 

  1. Tenants now pay rent thru a secure payment portal.   They can upload credit cards, debit cards, e-checks or pay cash through a number of different outlets.  Offering this level of flexibility and convenience to our tenants will lead to higher renewals and reduced delinquency.  Happy Tenants = Happy Landlords. 
  2. The platform takes 5-7 days to process the rent payment.  Given more strict legislation on tenant grace periods and the aforementioned processing times, this may result in rent not clearing until the 10th-13th of the month. 
  3. The moment any rent settles it will be immediately credited to your account on file and you will see an itemization for the applicable management fee. 
  4. All unpaid bills will be drawn on the 15th of the month, you will receive detailed statements in advance of this showing the exact amount that is due and scheduled to be debited. 
  5. At the conclusion of the month, you will receive a detailed statement displaying all income and expenses for that month and YTD.  You can also access statements at any time during the course of the month. 

It is important to note that our shift to an upgraded accounting platform is only one contributing reason behind processing times.  Stricter banking regulations have taken away our ability to advance funds prior to clearance and have extended clearance windows due to industry wide increases in delinquency, specifically bounced payments resulting from non-sufficient funds.  Furthermore, updated legislation pertaining to tenant advocacy has reinforced tenant grace periods at the start of each month and necessitated a change that is impacting the nature of these transactions.   

We understand this is a big change.  We believe the benefits far outweigh the costs.  We truly hope you can appreciate our position that we are unable to advance rental income until it settles and that our new platform will continue to evolve into something you have immense trust and confidence in. 

A more efficient and transparent maintenance system:

We are custom-building a brand new work order system from scratch, to better serve the needs of our clients, our tenants, and our staff.

The first phase of the new maintenance system will be released in Q1 2022. Here are the key features:

  1. Our vendors will have access to their own portal with a task management platform built in, so they can stay organized and complete maintenance jobs even faster.
  2. Enhanced scheduling capability will allow vendors and tenants to coordinate visits directly through their respective portals. This will allow our staff to spend more time on quality control, and less time on scheduling coordination. This will provide a much better experience for your tenants, leading to increased renewal rates and higher overall satisfaction.
  3. Vendors will upload invoices directly through their portal, and the invoices will automatically be tied to the work order ticket. This will enable real-time financial reporting, so you can have full visibility into your portfolio’s accounting.
  4. You’ll get email and SMS notifications for all work orders, and you can approve/deny a work order with a click. 
  5. You’ll be able to track the status of all maintenance items in your portal. You can click into the work order ticket to view an incredible amount of detail, including before/after photos, and also view all past and upcoming maintenance visits on your calendar.

Along with accounting, maintenance is at the core of our business, and we believe these improvements will completely transform the Nomadic Experience for our clients and their tenants. We will launch the first phase of the new maintenance platform in Q1 2022, and the remaining features will be rolled out over the course of the year.

A completely revamped inspection app:

We are building a custom inspection platform which will expedite the turnover process significantly and will provide an unprecedented level of transparency for our clients during one of the most critical stages in their property’s lifecycle.

The inspection platform will be released in Q1 2022, and new features will be added throughout the year. Here are the key details:

  1. The inspection platform will allow our staff to tailor inspection templates to capture every detail of your home while significantly reducing human error. We’ll create a virtual map of your home which we can reuse during each turnover phase. 
  2. The inspection reports will automatically generate quote proposal templates based on any flagged items, so our vendors can turn around quote proposals faster than ever before.
  3. Vendors will upload invoices directly through their portal, and the invoices will automatically be tied to the work order ticket. This will enable real-time financial reporting, so you can have full visibility into your portfolio’s accounting.
  4. In-depth inspection reports will achieve a high level of clarity on the condition of your home. This is crucial for our clients who do not live in the DC Area, so they can get a better understanding of the condition of their home and make smart decisions regarding turnover work to boost rental income and maintain exit value.
  5. All inspections will be logged in your calendar and you’ll be able to view all inspection reports in your files library within your new portal 24/7.

With better inspections, we’ll achieve a higher level of efficiency with our turnover process. This will expedite the leasing process significantly and reduce vacancy, while allowing for smoother move-in experiences for your future tenants.

A faster, more efficient, and deeply transparent communication hub:

The new communication hub in our client portal will be one of the single biggest improvements we can offer for our client experience. Strong, same-day communication has been one of our core values for the past 15+ years, and this particular aspect of our new portal is extremely important to us. 

The communication hub will be deployed in phases over the course of the year. Here are the key features we’re looking forward to:

  1. You’ll have a Communication Hub in your client portal, where you can view ALL correspondence with EVERYONE at Nomadic, all in one place. 
  2. The Communication Hub offers true omni-channel communication, so no matter how you prefer to connect with us, all correspondence will be logged in one place. You can email, call, text, or live chat with our team, and all conversation history will be stored in the same place.
  3. You’ll get an unprecedented level of accountability and transparency. 
  4. No more searching for old conversations in your inbox! You’ll know exactly where to find an old conversation, and can use the search feature to retrieve information in seconds.
  5. Beyond the obvious benefits for our clients, this will also help our staff operate more efficiently and provide faster responses. Similar to the client portal, our new staff portals will enable Nomadic employees to get up to speed on a situation in seconds, greatly improving our response times. 

Our goal has always been to provide same-day responsiveness for our clients. With our new tools, we’re raising the bar for ourselves. We believe our new communication tools will enable us to provide actionable, detailed responses in minutes for simple requests, and within hours for even the most complex inquiries.  

Stay in the loop effortlessly with an activity log and property calendar:

These two interrelated features will afford a whole new level of transparency for our clients. Our goal is to put crucial information at your fingertips and reduce guesswork at every stage of the property lifecycle. 

We’re aiming to release the first phase of the activity log and communication hub in early Q2 2022. Here are the key features:

  1. Every action taken at your property will be logged in one place, so you can view a running log of all activity. This includes everything from inspections, showings, work orders, and even important accounting dates (such as statement dates, transaction dates, etc). 
  2. The activity log provides a linear view of all property activity from owners, tenants, vendors, and Nomadic staff. 
  3. In addition to the activity log, you’ll also see the most relevant events logged in your calendar. At a glance, you’ll be able to see everything that had taken place in a given month, and everything that is scheduled to take place over the upcoming weeks and months. 

The central idea behind the activity log is that you’ll be able to know the inner workings of your property as though you were managing it yourself, without doing any of the legwork. We’ll still be handling all the heavy lifting, but you’ll be able to track every single action taken at your property every step of the way. 

The most sophisticated and flexible financial and performance reporting in the industry:

The reporting capability of our new platform will be transformative for our clients. This is a data-driven approach that will completely transform your understanding of your property’s (or portfolio’s) performance. 

The first phase of our new reporting system will be released in Q1 2022 and will focus on financial reporting, and additional performance-related reports will become available over the course of the year. Here are the key details:

  1. Financial statements will be more flexible than ever before. Far beyond a standard Profit & Loss statement, you’ll be able to customize your financial statements to display the data that matters most to you. This includes a number of different styles of income statements, expense statements, portfolio overviews, and even variance reports.
  2. You’ll be able to access all your financial reporting through your client portal 24/7. You can generate reports for specific date ranges and customize your reporting in a more flexible manner than ever before.
  3. Beyond financial reporting, we will also provide reporting on a number of performance metrics. This will include vacancy data, comparative market data, forecasting, and even equity analysis. 

With our new reporting suite, we’re aiming to provide our clients with a level of data visibility and sophistication previously only available to institutional investors on Wall Street. This will enable you to make data-driven investment decisions to help you meet your financial goals. 

Enhanced Reporting

Your portal includes a selection of extremely useful reports. Reports are available in the “Reports” section, and are distinct from the financial statements. Unlike financial statements which are static records, Reports are dynamic real-time records that will update with current data every time you view them. 

Scroll down to learn more about Reports:

Navigate to the "Reports" module in your portal:

Owner Portal Reports
  • Keep in mind, these reports are dynamic records. They will refresh to display current information every time you view them. 

Enhanced Rent Roll Report:

Enhanced Rent Roll Report
  • The Enhanced Rent Roll Report will show the rent amount, last payment date, move-in date, lease expiration date, and security deposit amount for each of your tenants. 
  • It will also show a portfolio summary with occupancy percentage, vacancy loss, and more!

Unit Comparison Report:

Unit Comparison Report
  • If you own multiple units (or buildings) with Nomadic, you’ll get access to the Unit Comparison Report. 
  • This report enables you to quickly compare financial performance between your units at a glance without toggling between individual reports. 

Income Statement Month-Over-Month:

Income Statement by Month Report
  • The Income Statement Detail – Monthly Report serves as a month-over-month record of portfolio performance. You’ll see itemized income and expense categories and can track monthly. This report will update with fresh data every time you view it. 

Financial Statements

Financial statements will be published to your portal on a monthly basis. The statements are found in your Documents library, and provide a historical record of all financial performance. The statements serve as a snapshot of financial performance over a given period, and are static documents (unlike Reports, the statements do not update/change in real-time). 

Scroll down for more info about the Financial Statements in your Documents library:

The Documents area contains monthly financial statements:

Owner Portal Documents
  • The statements in the Documents are are static documents. They are posted to the portal once a month to serve as a historical record of financial performance. 

Download a statement to see month and YTD financials:

Owner Portal Property Statement

You'll also find a month-over-month operating statement:

Month over Month Statement

Portal Communication Tool

You can use your owner portal to communicate with our team. Any messages you send through the portal will go straight to your Account Manager. When we reply, you’ll get an email notification and you’ll also see the message in your portal next time you log in. 

Here’s an overview of using the communication platform:

Click "Communications" and navigate to "Conversations":

Commincation Dashboard Screenshot
  • The communications module will contain a record of all messages that you create through the portal. 

Click the "New Message" button and send your message:

Owner Portal New Message Screenshot

Responses will show up in the conversation ticket:

Portal Conversation Response Screenshot
  • You’ll get an email notification whenever you get a response, and you’ll also see the message in your portal next time you log in. 

You can reply in-line using the comment box:

Owner Portal Comment

Each conversation will be logged in its entirety:

Portal Conversation Snapshot

Understanding the Ledger

Your portal includes a ledger with all transactions. The ledger is populated with data in real-time as transactions flow through our accounting software. Much of this information is also available in the Reports area, as well as the Statements in your Documents library, but the ledger is the most comprehensive resource for diving into the details. 

Please scroll through the sections below to get a better understanding of how to interpret the ledger. 

By default, transactions are sorted chronologically:

Owner Ledger Dates
  • The date reflected in the lefthand column is the actual transaction date, not the “bill date”. This is the date the transaction was actually processed. 

If you have multiple properties with Nomadic, you'll see the address for each transaction in the "Location" column:

Ledger Property Column
  • You can filter the ledger to look at just one property, all properties, or specific sets of properties. 
  • If you only have one property with us, you’ll just see the ledger for that property. 

The Description column displays the transaction type:

Owner Ledger Description Column
  • BILL: this is an expense transaction, such as for repair costs or management fees.
  • CHARGE: this is a transaction  billed to the tenant, most typically a rent payment. 
  • NACHA EXPORT: this is a credit we processed to your distribution account. This type of transaction is how you get paid! 

The Amount column shows the dollar value of each transaction:

Owner Ledger Amount Column
  • Positive Amounts: if an amount is positive, it reflects a transaction that is payable to you. Typically, this will be a rent payment that we collected from your tenants. On occasion, a positive number could also signify a journal entry or credit adjustment. 
  • Negative Amounts:  if an amount is negative, this is a transaction that is either payable to Nomadic or is an amount that has already been paid to you. Typically this will be for repair costs or management/leasing fees. Owner draws (net distributions into your checking/savings account) also reflect as negative amounts, since they have already been paid to you. 

The Account Balance column shows a sum of positive/negative transactions at a given point in time:

Owner Ledger Account Balance Column
  • Account Balance should always equal zero after a net distribution has been processed. When the balance is zero, this means that all expenses have been paid and you’ve received the remainder as net operating income, leaving a balance of zero (meaning: no one is due any money, as all funds have been distributed appropriately). 

Navigating the Propertyware Owner Portal

Your portal includes some extremely useful features that help you understand your property’s financial performance at a new level, with real-time transparency into every transaction.

Scroll through the snapshots below for an overview of portal navigation! If you need more help or have specific questions about using the portal, you can reach out to your Account Manager any time for a screen share. 

You can filter all info by date range or property:

PW Portal Filters

View a snapshot of income and expenses on your dashboard:

PW Owner Dashboard View

See every transaction in real-time on your ledger:

Owner Portal Ledger View

Statements and forms will be posted to your documents library:

Owner Portal Document Library

View a suite of real-time financial reports:

Portal Reports View

See a running list of all bills, and drill down for more detail:

Owner Portal Bills View

Under Bill Details, you'll find dates/descriptions/amounts and more:

Portal Bill Details

You can also communicate with your Account Manager through the portal:

Owner Portal Communication Tools

How do net distributions work?

Net distributions keep your accounting clean and simple. Each month we’ll collect rent from the tenants, deduct any repair expenses for the previous month and any management/leasing fees for the current month, and credit the remaining net operating income to your account. 

Net Distribution

You’ll receive a statement via email each time a net distribution is processed, and can view all transaction details in your Propertyware owner portal.